Privacy Policy

Last Updated: August 10, 2026

Introduction

PRIME BENEFITS GROUP USA LLC (“PRIME Benefits Group,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, how we protect it, and the choices you have. By using our website or services, you agree to the practices described here.

Information We Collect

We may collect the following, depending on how you interact with us: your name, email address, phone number, and mailing address; details you provide when you contact us, request a quote, book an appointment, or register for an event; and website usage data collected automatically through cookies and analytics tools, such as your IP address, browser type, and pages viewed.

How We Use Your Information

We use your information to respond to your inquiries, provide insurance guidance and services, schedule and confirm appointments, send educational or marketing information you have requested, improve our website and services, and meet our legal and regulatory obligations.

TCPA Consent for Calls and Text Messages

When you provide your phone number, you consent to be contacted by PRIME Benefits Group and those acting on our behalf regarding your inquiry, accounts, and services, including by phone call and text message, which may be sent using automated technology. Message and data rates may apply, message frequency varies, and you may opt out at any time by replying STOP. We may monitor or record calls for quality where permitted by law.

Cookies and Analytics

Our website uses cookies and analytics services to understand how visitors use the site and to improve your experience. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

How We Share Information

We share your information only as needed to serve you: with the insurance carriers and service providers necessary to deliver the products and services you request, and as required by law or to protect our legal rights. We do not sell your personal information.

Data Security

We use reasonable physical, electronic, and administrative safeguards to protect your personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your personal information for as long as needed to provide our services, maintain our client relationship, and satisfy legal and regulatory requirements, after which it is deleted or anonymized.

Your Choices and Rights

You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or contacting us. You may also request to access, correct, or delete the personal information we hold about you, subject to legal exceptions.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise these rights, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website after changes take effect means you accept the updated policy. The “Last Updated” date reflects the most recent revision.

Contact Us

If you have questions about this Privacy Policy, contact us at admin@primebenefitsgroupusa.com or (859) 251-3310